How to Resolve Google Play Policy Issues

From time to time, you may encounter Google Play policy issues with your apps. The Google Play policy team has been working hard to provide you with the resources and support you need to resolve policy issues.

If the app review team notices a policy issue with your app or app update, you’ll receive an email with the subject line “Notification from Google Play.” (If you didn’t receive this email, make sure to update your email address on the account details page in your Developer Console.)

The policy notification email includes the policy your app violated and the steps you need to take to resolve the issue. If your app is rejected, you can fix the issue and submit the app again for another review - you don’t need to reach out to the policy support team.

If you disagree with a policy violation, or if you’d like help resolving your policy issue, you can always contact our support team. Simply use the contact details in the notification email or click on the question mark at the bottom of each page in the Developer Policy Center.

How to Resolve Google Play Policy Issues

For the quickest response, make sure to include your package name. As soon as you submit the form, you’ll receive an automated response with a case number in the subject line. This means your appeal has been submitted successfully. A specialist will review your case and respond to you within 72 hours.

If you’d like to learn more about Google Play policy, check out the “10 tips to stay on the right side of Google Play policy” video on the Android Developers YouTube channel or below. 

10 tips to help you stay on the right side of Google Play policy

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