The internet has huge potential for small businesses, enabling them to reach new customers located far beyond their home town. Realizing that potential requires digital skills, and at Google, we’re committed to helping businesses acquire those skills through programs like the Digital Garage, which offers free, face-to-face training with local digital experts in five cities across the UK.
But small businesses have countless demands on their time. Every hour away from the coalface costs revenue, so a decision to attend external training needs to pay off. So we designed the Digital Garage programme to be laser-focused on the needs of local small businesses - and to be as practical and easily implemented as possible. We also commissioned IPPR North, a British think tank, to survey participants and find out how we were doing.
In Leeds and Birmingham, home to the first two Digital Garage sites, IPPR North interviewed participants after their first training session, and then reinterviewed them at six and twenty weeks after their initial visit. The results (full report here) were impressive:
- 88% of participants had made changes to the way they run their businesses online
- 27% had seen more sales or bookings
- 32% had seen an increase in customer numbers
- 49% had seen an increase in website visitor numbers
- 9% had hired additional staff to manage their digital work
The Digital Garage program doesn’t just benefit entrepreneurs - it also has an effect on the wider local community. In both Leeds and Birmingham, we worked together with local government and business leaders to find easily accessible venues for our Digital Garages that would drive awareness of the scheme. We also wanted to try and create a ripple effect in the community, attracting other businesses to the same location, as we did at Birmingham city library - enabling the library to extend its opening hours, to the benefit of the entire community.
In December 2015, we opened our third Digital Garage, in Manchester, and 2016 will see us open more across the UK. IPPR North will continue to evaluate our performance, helping us further increase the impact this project can make to the small businesses, entrepreneurs and future workers of the UK.