Save time when calling customer service with this easy Pixel tip

We all could stand to save a little time in our busy schedules, especially as the new year approaches. If you find yourself dealing with an issue that requires calling customer support — like a canceled flight or a lost package — and you want to make the process much simpler and faster, try this Pixel-exclusive feature.

Direct My Call is a feature that can help you quickly navigate menu options while on a call. When you call an eligible business with an automated menu, like certain airlines and major retailers, Direct My Call shows what the automated voice says and presents the options on your Pixel's screen — then, simply tap on each option to move through the call. You can now even use Direct My Call with some business phone numbers without a toll-free prefix¹. Direct My Call is available in English on Pixel 3a and newer devices in the United States and on Pixel 6 and newer devices in the U.K.

Here’s how to activate Direct My Call on your Pixel:

1. Open the Phone app².
2. In the upper right corner click the three dots to choose the More menu.
3. Select Settings.
4. Choose the Direct My Call option.
5. Confirm if the Direct My Call option is toggled to the “on” position. If it’s not, toggle the option on. You can also toggle on “faster menu options,” which shows an eligible automated system’s menu options on your screen before you hear them if you are on a Pixel 3a or later.
6. Now, when you make a call to a supported service number that has an automated voice system, your phone will display what the automated voice is saying and options you can choose from.
7. To navigate through the system, touch the option you want or interact with the numerical menu that appears at the bottom of the screen.
8. If you want to exit Direct My Call while on a phone call, tap Close (the X) in the top left corner of the screen.

Direct My Call can help you easily navigate phone tree options to get you what you need, faster. Visit the Pixel Tips app to learn more about Direct My Call, and say goodbye to the stress of calling customer support.