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Add support links to your Business Profile on Google

Add support links to your Business Profile on Google

May 11, 2020

Dominique McGowan

Program Manager, Local SMB Products

Article's hero media

Local businesses are core to our communities, but the impact of COVID-19 has been tough on business owners. Over the past few months, we’ve added tools and features to make it easier for businesses to keep customers informed, including the ability to add dining options and updated hours to Business Profiles.

Today, we’re rolling out support links for businesses to post directly to their Business Profiles on Google, starting first in the United States, Canada, United Kingdom, Ireland, Australia and New Zealand. With this feature, merchants will be able to add a donation link, gift card link or both to their profile. They can also share a personal message in their post to inform customers how funds will be put to use. These support links will be visible to consumers later this month.

At launch, we’ve partnered with PayPal and GoFundMe for donations. For gift cards, merchants can link directly to the relevant page on their website or to their gift card offerings with one of our eligible partners, which includes Square, Toast, Clover and Vagaro. While Google is not charging merchants or consumers any fees, there may be partner processing fees associated with campaigns.

We know that businesses around the world are looking for financial support during this time. Our initial launch will begin with a subset of businesses to protect against misuse, with plans to expand to more countries, merchants, and partners in a safe and responsible way over the coming weeks. For more information visit our help center.

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